Privacy Policy

Introduction

This Privacy Policy explains how The London Golf Club PLC (“the Club”, “we”, “us” or “our”) collects, uses, stores, and protects your personal information. It applies to personal data provided by or collected from visitors, customers, members, guests, employees, contractors, suppliers, and other individuals who interact with the Club.

We are committed to handling personal data fairly, lawfully, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This notice is reviewed regularly and updated to reflect changes in law or in how we operate.

Data Controller

The data controller is:   The London Golf Club PLC, Stansted Lane, Ash, near Sevenoaks, Kent, TN15 7EN

Telephone: 01474 879 899

Email: info@londongolf.co.uk

Personal Data We Collect

We collect and process personal data as necessary to operate a golf club and venue. This may include:

  • Identity and contact details (name, postal address, email address, telephone number)
  • Date of birth and age (where required)
  • Membership, booking, and venue‑usage information.
  • Payment and transaction details
  • Account login details (such as usernames or passwords)
  • Correspondence and communications with the Club
  • Employment and supplier information (where applicable)
  • CCTV images for safety and security purposes

How We Collect Your Data

Personal data is collected:

  • Directly from you (membership forms, booking systems, applications, enquiries)
  • Through our website and online booking systems
  • Through correspondence by email, telephone, or post
  • From transactions and use of the Club’s facilities
  • Via CCTV systems operating on Club premises

How We Use Your Personal Data

We use personal data to carry out our normal business activities as a golf club and venue, including to:

  • Set up, manage, and administer memberships and bookings.
  • Provide facilities, services, and customer support.
  • Verify identity, age, and eligibility where required.
  • Process payments and manage accounts.
  • Communicate with members, guests, and customers.
  • Send information about products, services, events, and offers.
  • Prevent fraud, error, and other unlawful activities.
  • Enforce our terms and conditions and manage debt recovery.
  • Meet legal, regulatory, and safeguarding obligations.
  • Maintain the safety and security of our premises.

Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

  • Contract – where processing is necessary to deliver membership, bookings, or services.
  • Consent – where you have actively agreed to receive marketing communications.
  • Legitimate interests – for communications with existing members and customers and for the effective operation of the Club
  • Legal obligation – where processing is required by law, including cooperation with authorities (for example, providing CCTV footage in connection with a criminal investigation)

Marketing and Communications

We respect your choices about how we communicate with you.

  • Marketing emails are sent only where you have opted in or where we have a legitimate relationship with you.
  • You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us.
  • Essential communications relating to memberships, bookings, course closures, or important operational matters may be sent by email, post, phone, or other appropriate means.

Disclosure and Sharing of Information

We do not sell personal data to third parties.

We may share personal data only where necessary and appropriate, including with:

  • Mailing houses, marketing agencies, and SMS/email service providers
  • IT, booking, and membership‑management system providers.
  • Professional advisers such as accountants, insurers, and legal advisers
  • Debt‑collection agencies where required.
  • Law‑enforcement agencies and public authorities where legally required.

All third‑party service providers are required to keep personal data secure and to use it only in accordance with our instructions.

Cookies and Website Use

Our website uses cookies to improve user experience and measure website performance. Cookies may be used to:

  • Recognise returning visitors.
  • Compile anonymous usage statistics.
  • Help us improve website structure and functionality.

You can manage or disable cookies through your web browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Retention

We operate a data‑retention policy and keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements. Data is securely deleted or destroyed once it is no longer required.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data
  • Request erasure of personal data (where applicable)
  • Restrict or object to processing.
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact the Data Controller using the details below. We may require proof of identity before responding.

Security of Personal Data

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. Personal data is stored securely on protected systems, with access restricted to authorised personnel only. Paper records are securely stored on Club premises.

While no internet transmission is completely secure, we have procedures in place to protect personal data once received. You are responsible for keeping any passwords confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and dated accordingly. Continued use of our services indicates acceptance of any updates.

CONTACTING US

If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal data, please contact:

By Post:

The London Golf Club
South Ash Manor Estate
Stansted Lane
Ash Nr Sevenoaks
Kent
TN15 7EN

By Email: info@londongolf.co.uk
By Phone: 01474 879 899


London Golf Club – Privacy Policy updated April 2026